Power your home: Manage basic WiFi issues with Globe AT HOME

Are you experiencing slow internet speeds or connection problems at home? Don’t worry! GLOBE AT HOME is here to provide you with basic WiFi troubleshooting techniques that can improve your online experience.

Remember, you have control over your WiFi. And you can fix various disruptions that affect your home connection.

By following these simple steps, you can resolve common internet issues and enjoy seamless connectivity.

Check your modem lights

You may not notice it right away, but your modem’s lights can tell you a lot about the health of your modem. If your modem’s LOS (third light) is red, it means there is no connection. And if your PON is green but flashing, it means there is no connection. This is your first step to determine if the device is experiencing problems.

Restart your modem

First things first: try the classic ‘turn off and on’ approach. Rebooting your modem can do wonders in refreshing your connection and solving many minor problems. Wait 30 seconds to allow your device to completely turn off before turning it back on.

Inspect your wires and cables

Loose or damaged cables can disrupt your internet connection. Make sure all wires are properly connected and have no visible damage. A quick inspection can save you a lot of headaches.

Check your connection: 2.4GHz vs 5GHz

Your modem offers two types of WiFi connections: 2.4 GHz and 5 GHz. Knowing which one to use can make a significant difference in your internet quality. If you are close to the modem, choose the 5GHz band. If you are further away, the 2.4GHz band ensures a more stable connection.

Beware of disruptions

Sometimes the situation is beyond your control. Look for red lights on your modem, these indicate connection problems. Stay informed of any reported outages in your area. Connectivity can be disrupted by fiber optic disruptions, caused by theft or accidental interruptions during roadworks, or by illegal use of signal boosters.

To easily diagnose connection issues, you can consult your GlobeOne app for advice. You can also report connection issues via the HELP section of the app.

Device management

Take a moment to think about the number of devices connected to your WiFi and the speed of your current plan. If multiple family members are streaming, gaming, and working at the same time, you may need to upgrade your plan to meet the increased demand.

To optimize your connection, try to reduce the number of connected devices if possible. It is also possible that there are browser plugins that slow down your browsing experience. Additionally, selecting a plan that suits your family’s needs is essential for smooth internet usage.

WiFi placement is important

The placement of your modem plays an important role in signal strength. For best results, place it in a central location in your home, away from thick concrete walls that can weaken the signal. Be aware of possible interference from devices operating on the 2.4GHz frequency, such as microwave ovens or cordless telephones.

Unauthorized devices

Security is critical when it comes to your home network. Regularly check for unauthorized devices connected to your WiFi to ensure your bandwidth is not being shared without your knowledge.

Don’t forget to give your WiFi devices some loving care. Regular maintenance can help prevent potential connection problems and avoid replacement costs. Take proactive measures to ensure a reliable and enjoyable Internet experience for you and your family.

“Your internet at home is the heartbeat of your digital life. Learning simple troubleshooting is essential to unlocking the full potential of your connected home. A little knowledge can go a long way in creating a seamless online experience for you and your loved ones,” said Abigail Cardino, VP, Globe Broadband Business.

Embrace the power of knowledge and take control of your home internet experience today! If you need more help, visit the GlobeOne app and check this video. For more information about Globe, visit www.globe.com.ph.

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