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Digital life insurer Singlife Philippines wins four Digital CX Awards from The Digital Banker

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Digital life insurer Singlife Philippines wins four Digital CX Awards from The Digital Banker
Recognized for its pioneering initiatives and redefining excellence in digital customer experience, Singlife Philippines received awards for Best Insurance Provider for Digital CX in the Philippines, Best InsurTech for Digital CX, Best Digital CX – Account Opening and Customer Onboarding (insurance), and was Highly Commended for the best digital life insurance.” — Photo release

Singlife Philippines, the country’s leading digital life insurer, was honored with four prestigious awards at the 2024 Digital CX Awards hosted by The Digital Banker at Marina Bay Sands in Singapore on April 25.

“Singlife Philippines was launched in 2020 with a bold vision to use cutting-edge digital technology to increase financial inclusion,” said Sherie Ng, co-founder and executive director of Singlife Philippines.

“Our commitment has been unwavering: to make affordable life insurance accessible to more Filipinos through a digital-first approach. These awards will further fuel our passion and inspire us to deepen our innovations and impact, reflecting the strong support for our pioneering and disruptive approach, and signaling an exciting future for a fully digital insurance experience,” she added.

Recognized for its pioneering initiatives and redefining excellence in digital customer experience, Singlife Philippines received awards for Best Insurance Provider for Digital CX in the Philippines, Best InsurTech for Digital CX, Best Digital CX – Account Opening and Customer Onboarding (insurance), and was Highly Commended for the best digital life insurance.”

The Digital Banker is a globally trusted news, business intelligence and research provider for the global financial services industry. The Digital CX Awards judge the best-in-class entries based on key criteria including digital innovation, engagement, personalization and user experience.

“Singlife Philippines is grateful to The Digital Banker for this recognition. This is a testament to all the great work our team has done to make access to meaningful life insurance products easier, faster and more affordable for our customers. We dedicate this award to our customers, who are the inspiration for everything we do. This victory is for all of you,” Ng said.

Best insurer

“Singlife Philippines is a truly progressive insurer that makes protection solutions truly accessible and affordable to Filipinos,” said The Digital Banker.

Singlife Philippines has almost a million customers to date, all of whom have purchased purely digital life insurance products via mobile phones.

Customers have responded positively to Singlife Philippines’ user-friendly platforms and personalized offers. A testament to its high overall customer satisfaction is Singlife Philippines’ excellent 4.8/5 star rating on customer review platform Trustpilot and its double-digit repurchase rate.

Best InsurTech for digital CX

Singlife Philippines received praise from The Digital Banker for its “smooth digital processes, hassle-free protection purchases and efficient claims management that resonates with customers.”

Furthermore, The Digital Banker stated that “By leveraging emerging technologies and a customer-centric and mobile-first approach, Singlife Philippines is effectively breaking the mold of traditional insurance, enabling personalized experiences and simplified processes, and empowering Filipinos to take control. of their financial well-being.”

Best Digital CX – Account Opening & Customer Onboarding (Insurance)

Customers like Singlife Philippines’ mobile account opening process for its clear onboarding instructions and instant access to financial tools.

The Digital Banker quoted that “more than 90% of customers completed onboarding within 5 minutes, a testament to the efficiency and ease of use of existing processes.”

Critically acclaimed for the best digital life insurance

Singlife Philippines recorded an average customer satisfaction score, or CSAT, of 91% in January 2024, thanks to a fully digital distribution model that delivered excellent customer ratings.

The Digital Banker recognized that users were attracted to the “smooth digital process, hassle-free policy purchasing and reliable claims experience.”

In the constant pursuit of its mission

“Kudos to everyone who believed in our vision, to the team who ventured into uncharted territory with us, to our customers who inspire us every day and to the investors who have steadfastly supported us in bringing this vision to life. We express our sincere gratitude to all of you; this victory is yours!” Ng exclaimed.

Singlife Philippines continuously pursues its mission to democratize access to meaningful life insurance products by developing much-needed and innovative life products and collaborating with strategic partners to expand its reach to even more Filipinos.

For more information about Singlife Philippines, visit www.singlife.com.ph, or view the products on GCash under GInsure. Follow Singlife Philippines Facebook, Instagram And TikTok.


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