Waracle concludes a three-year digital transformation partnership with SP Energy Networks

Waracle, the Scottish technology services company, has announced a major new partnership with SP Energy Networks, a deal that will accelerate the electricity network operator’s digital transformation over the next three years.

The multi-million pound contract will see Waracle design and develop a streamlined digital customer experience, meeting the growing demand for network connections to support electric vehicle (EV) chargers, solar panels and heat pumps.

SP Energy Networks, part of the ScottishPower group, is responsible for maintaining the electricity network in central and southern Scotland, as well as Merseyside and North Wales, serving more than 3.5 million homes and businesses in the UK. This partnership with Waracle aims to improve the efficiency and accessibility of its services by implementing an easy-to-use, automated self-service platform for customers.

Dundee-based Waracle has a long-standing relationship with ScottishPower and parent company Iberdrola, dating back to 2016. The company has previously developed digital products such as the YourEnergy app, which allows millions of customers to monitor their energy consumption and manage meter readings.

This new partnership with SP Energy Networks will also support more than a dozen jobs in Glasgow, Dundee and Edinburgh, strengthening Waracle’s position as a leader in mobile and digital product development within the utility sector. The deal follows a series of recent successes for Waracle, including significant growth in its London office, which is expanding its footprint across the energy, financial services and healthcare sectors.

David Romilly, co-founder of Waracle, expressed his excitement about the partnership: “We are excited to bring Waracle’s expertise in customer experience, digital product development and emerging technologies to one of the UK’s largest electricity network suppliers. The leadership and ambition shown by the SP Energy Networks Business Transformation Team has been truly impressive, and we are honored to have been selected following a rigorous tender process.”

Lynda Ward, Business Transformation Director at SP Energy Networks, echoed these sentiments and emphasized the importance of the partnership to the company’s digitalisation goals: “We are delighted to be working with Waracle to advance our digitalisation agenda. Waracle has consistently demonstrated its value over several years of working with the ScottishPower group, and I am excited about the potential of this new partnership as we introduce innovative digital solutions into our systems and processes.”

Ward further highlighted SP Energy Networks’ commitment to improving customer service through digital innovation, which aligns with the broader goal of transitioning to a net-zero future.

This deal comes just a month after Waracle’s acquisition of Glasgow-based design and software engineering agency Screenmedia, further expanding its capabilities. With offices in London, Edinburgh, Glasgow and Dundee, Waracle now has a team of over 200 employees. The company is backed by growth capital investor BGF and serves an impressive number of clients including Lloyds Banking Group, Royal London, Roche and Imperial College London.