NatWest is telling customers to visit branches as internet banking is hit by an outage

NatWest has apologized to customers after an outage left its app and online banking services inaccessible.

Customers began reporting issues early Tuesday morning, with many unable to log into their accounts through the smartphone app.

When users tried to open the app, they were presented with an error message stating, “We’re sorry, there was an error establishing a connection between your device and ourselves.”

In response, NatWest instructed customers to bank by phone or visit a branch. The bank stated on its online support page: “Some of our customers are experiencing issues with our mobile app and Online Banking service. We apologize for any inconvenience. We are working hard to get everything operational again. We will share an update when we have more information.”

NatWest advised: “If you need to complete a transaction, you can continue to do so via our telephone banking service, or you can also visit one of our branches or ATMs. If you want to make a payment with us today, consider sending money another way. You can still use your debit or credit card to make payments and withdraw cash from ATMs, branches and the post office.

According to the website DownDetector, reports of the outage surfaced around 5:30 am. The bank is currently working on a solution to the problem and restoring online services.