IBPAP honors IT-BPM companies at Solaia 2024

Several Information Technology and Business Process Management (IT-BPM) companies were recognized last Friday in Solaia: the 2024 IT-BPM Awards, held during the 20th year celebration of the Information Technology and Business Process Association of the Philippines (IBBAP).

“This inaugural event highlights their innovative initiatives, resilience and contributions to the advancement of the industry,” IBPAP said in their press release.

During the awards ceremony, Synchrony Global Services Philippines, Inc. the first winner, followed by Cisco and Accenture in the Great Place to Work for IT-BPM 2024 category. Other companies that made the list were Atlassian, Via Appia Philippines, Inc., TaskUs, Teleperformance, Capital One Philippines, 3M GSC Philippines and DXC Technology Philippines.

In addition to third place on the list of best places to work, Accenture picked up two more awards: Innovative Program of the Year and BPM Company of the Year at the event.

“As a talent-driven organization, Accenture puts people first. We embrace diversity as a source of innovation, creativity and competitive advantage,” said the IT company listed on its website.

The recipient of the Innovative Program of the Year was a company that offered “game-changing” service, accelerating benefits for the organization, stakeholders, employees and customers. Meanwhile, the BPM Company of the Year was awarded to a company with significant improvement in customer satisfaction and experiences, going beyond the conventional cost-cutting paradigm.

International Business Machines Corporation (IBM) also won in the Technology Company of the Year category for its commitment to disruptive technologies and leading innovative and technology-driven services to improve customer satisfaction and experiences.

“IBM’s commitment to putting customers first continues to drive its success,” said the technology company mentioned in their press release last February when they received another recognition from G2’s 2024 Best Software Awards.

Other winners at the event include:

• SME of the Year – Multisys
• Regional Development Company – Foundever
• Global Capability Center of the Year – JP Morgan

Outstanding LGUs and Luminary of the Year

Besides companies, notable government officials were also commended for their contributions to the said industry.

Acclaimed for his remarkable contributions to the country’s IT-BPM industry, Special Assistant to the President for Investment and Economic Affairs Frederick Go became the first winner of the IT-BPM Luminary.

According to IBPAP, a visionary with a track record and insight that has positively impacted the IT-BPM ecosystem and the Philippine economy will receive this award.

“My professional growth is strongly linked to the BPM industry. Almost 25 years ago, I built probably one of the first BPO buildings and acquired quite a few BPO companies across the country,” said Mr. Go as he reflected on his career in his acceptance speech.

He added that the IT-BPM industry has over the years been one of the strongest pillars contributing to the country’s economy.

Quezon City and Iloilo City Local Government Units (LGU) were also recognized for their efforts in facilitating ease of doing business and attracting IT-BPM investments in their respective communities.

“This award recognizes an LGU that consistently collaborates with the IT-BPM industry and IBPAP, implements policies and creates an environment conducive to the growth of the industry,” the host organization said.

Concluding the evening, IBPAP President Jack Madrid asserted that the country’s IT-BPM industry aims to reach 1.9 million full-time employees and more than $40 billion in export revenues by 2026.

“As we look ahead to the coming decades, we can expect more changes and more challenges,” said Mr Madrid. – Almira Louise S. Martinez